Customers tend to stick with those companies who respect their needs and their time, while seeking other options when they feel ignored. But that's true for all industries. The engineering industry, ...

Broadcast Electronics has hired Jon Foreman as customer service engineer for the company’s digital studio line. He comes to BE after a 20-year career in radio studio engineering, having most recently ...

Broadcast Electronics appointed Derald McHatton to the position of RF customer service engineer. The company notes this is the second customer service engineer hired in the last couple of months. In ...

Schweitzer Engineering Laboratories has named David Costello their Chief Sales & Customer Service Officer. Costello steps into the newly created position to guide the company’s S&CS organization ...

The standard level of customer service at most modern companies is reactive. Reactive service isn't the worst thing in the world (it’s a lot better than negative service), but it’s not an effective ...