Effective operations are characterized by how well a firm can deliver value to its customer, according to Peter F. Drucker, political economist and business management scholar. An operations strategy ...

In a competitive environment, offering a variety of products to meet customer demand is not enough for a manufacturer to achieve a high level of financial performance. At the same time, the products ...

The process of operational goal-setting is a critical step when it comes to business planning. It's the step that transforms strategic plans into actionable items. I previously wrote about operational ...

Most pharmaceutical companies pay considerable attention to the operational performance of their clinical development enterprises. However, despite much anecdotal discussion of performance drivers — ...

Thanks to an influx of millennial workers and a steady flow of new technologies, companies today are changing how they track and inspire employee performance. Some are doing more frequent, lightweight ...